SL KYIV casino is a responsible gaming operator who understands the potential risks of gambling.
RESPONSIBLE GAMING AND PLAYER PROTECTION POLICY
The Organiser hereby informs all participants of the prohibition of participation in gambling activities by persons under the age of 21, persons with limited or no legal capacity, and persons entered in the Register of Individuals Restricted from Access to Gambling Establishments and/or Participation in Gambling Activities.
The Organiser carries out its operations in full compliance with the Requirements for the Prevention of Problem Gambling (Ludomania), the principles and rules of responsible gambling as outlined in the Organiser’s Rules and in this Section, and, in particular, undertakes to:
ensure the identification of player(s) and visitor(s) in accordance with the procedure established by law when conducting activities online;
prohibit participation in gambling for individuals restricted from access to gambling activities and for those suffering from pronounced gambling addiction (ludomania);
refrain from providing players with any bonus payments, gifts and/or goods or services in any form, or from using any other types of incentives that are directly or indirectly conditional upon a player’s loss in a respective gambling game;
display informational materials concerning gambling addiction and responsible gaming, which shall include information on age restrictions, odds of winning, principles of responsible gaming, signs of pathological and problem gambling, as well as contact information for organisations, treatment facilities and/or medical professionals specialising in gambling addiction (including helpline numbers);
ensure each player’s right to restrict their own participation in gambling activities by setting personal limits, including financial limits on the amount they wish to spend on gambling, and limits on the time they wish to spend gambling, in accordance with applicable law;
provide regular staff training on the principles of responsible gambling, criteria for identifying pathological and problem gambling, and preventive measures aimed at reducing the risk of gambling addiction among players;
disseminate socially significant information aimed at preventing and minimising the negative consequences of gambling participation and manifestations of gambling addiction (ludomania), and apply the best international practices used by foreign organisers in this field.
Every player must be familiar with the basic rules of responsible gaming in order to manage their own gaming behaviour. Adhering to these rules helps protect against the negative consequences of gambling addiction.
Please read and observe the following principles of responsible gaming:
If you choose to gamble, do so purely for entertainment. Before playing, understand that gambling should not be regarded as a source of income or a means of debt repayment, and participation in gambling does not resolve financial, social, or emotional difficulties. If gambling is no longer enjoyable, ask yourself why you continue to play.
Treat the money you lose as the cost of your entertainment. Consider any winnings as a bonus.
Set a financial limit on what you can afford to spend on gambling and stick to it.
Set a time limit and adhere to it. Decide in advance how much time you wish to spend gambling, and stop once you reach that limit, regardless of whether you are winning or losing.
Be prepared to lose — the probability of loss is significant. The overall average payout rate (chance of winning) in the Organiser’s casino games is between 94% and 98% over one million game cycles. However, the Organiser does not guarantee a win in any game. Participation in gambling can lead to financial loss.
Do not attempt to recover losses. The more you try to win back what you have lost, the greater your losses are likely to become.
Never borrow money to gamble.
Maintain a healthy life balance. Gambling should not interfere with relationships, family, work, or other meaningful activities, nor should it replace them.
Do not gamble as a way of coping with emotional or physical pain. Gambling for reasons other than entertainment can lead to serious problems.
Learn to recognise the warning signs of problem gambling and monitor your wellbeing. If you feel you may need help, do not hesitate to reach out to friends, family, or professional specialists.
Impaired control over gambling (e.g., regarding onset, frequency, intensity, duration, termination, or context);
Increasing priority given to gambling to the extent that it takes precedence over other life interests and daily activities;
Continuation or escalation of gambling despite negative consequences.
According to the American Psychiatric Association, gambling addiction may be confirmed if four or more of the following symptoms have been present within a twelve-month period:
Persistent and recurrent gambling behaviour leading to clinically significant impairment, as evidenced by at least four of the following signs during a 12-month period;
A need to gamble with increasing amounts of money to achieve the desired excitement;
Restlessness or irritability when attempting to cut down or stop gambling;
Repeated unsuccessful efforts to control, cut back, or stop gambling;
Preoccupation with gambling (e.g., frequent thoughts about past experiences, planning the next gambling venture, or ways of obtaining money to gamble);
Feelings of distress, helplessness, guilt, anxiety, or depression;
Returning to gamble after losses, in an attempt to recover the lost money (“chasing losses”);
Lying to conceal the extent of involvement in gambling;
Jeopardising or losing significant relationships, employment, educational, or career opportunities because of gambling;
Relying on others to provide money to relieve desperate financial situations caused by gambling;
The gambling behaviour cannot be explained by a manic episode.
Players may restrict their participation in gambling for a period ranging from six months to three years by submitting a written application (self-exclusion request) either directly to the Organiser or to the authorised government body, accompanied by valid identification. Such an application may be submitted in written or electronic form, in accordance with the Law of Ukraine “On Electronic Trust Services”.
Once a player is entered into the Register of Individuals Restricted from Access to Gambling Establishments and/or Participation in Gambling Activities, their ability to use funds available in their client account for gambling, as well as to deposit new funds, shall be blocked. However, during the self-exclusion period, the player retains the right to withdraw funds from their account by submitting a corresponding request to the Organiser.
If you or someone close to you is experiencing gambling-related problems or addiction, and self-limitation or responsible gaming measures are not sufficient, we strongly encourage you to seek help from treatment facilities and/or medical professionals specialising in gambling addiction. A list of such institutions and contact details can be found via the official link provided by the competent authority.
Please note that individuals suffering from behavioural disorders caused by gambling addiction are entitled to a social service of social and psychological rehabilitation. This service includes counselling, psychological support, assistance in obtaining free legal aid, and representation of interests.
To receive such a service, individuals must contact the local social protection authority at their place of residence or stay. For information on the availability, procedure, and conditions of receiving such services for persons with gambling addiction, please contact the chosen social service provider directly.
It should be noted that the provision of social services may be limited in temporarily occupied territories or areas affected by active hostilities. Information about providers offering social and psychological rehabilitation services for persons with gambling addiction can be found at the following link.
Control the game – do not let the game control You!